If you are unsure whether you should safely buy from us or not, please read on.
Or please send your enquiries to us at [email protected]
We will be more than happy to assist you in any way we possibly can.

about us

about our products

customer service

faq

shipment charges



Thank you for visiting our website!

about us FamilyMovies.Com was established back in 1998 with the primary purpose of becoming the premier online shopping site for family movies, as well as other movies. We at FamilyMovies.Com pride ourselves in providing quality merchandise at highly discounted prices through the Internet. We saw a great potential in e commerce and we aim to service this segment of the market the best that we know how. That is, by providing customers with the latest titles at rock bottom prices along with superior after sales services. We're honest and ethical in our dealings with our customers and business partners. Our openness, honesty, and integrity are values that you can depend on. Through the years, we have grown from a small backroom based operation to a fully matured well organized business entity, with well over 25 employees to serve you. We realize that this is made possible only because of the support and trust that we have gotten from you....our valued customer. Thank you for choosing FamilyMovies!

about our products

FamilyMovies.Com has comprehensive range of VCD movies that we sell at ridiculously low prices (all titles below US$15). We currently have well over 1000 titles in stock and there are more than 15 new titles arriving weekly. All products sold on this site go through a series of quality checks and testing. That is the reason why we do not hesitate in giving a comprehensive 30 day money back guarantee for every product that you find on this site. All titles come with promotional movie covers wrapped in a protective plastic sleeve. This will then be shipped to our valued customer in a discreet brown envelope. In order to minimize shipping and handling costs, all titles will be delivered without its original packaging nor its jewel case.

customer service

Our customers make up a large majority of our most important asset: people. Our customers expect a lot from us and we deliver. Providing superior customer service isn't just a goal at FamilyMovies.com, it's commitment. Products may draw our customers to FamilyMovies.com, but it's our services that commit them to buying our products well into the future. Our service teams satisfy by going to any lengths for you...the customer. Please direct any queries you have to [email protected]

faq

How do you charge my credit card? Your credit card will be charged under the name of CC NOW and all purchases will be charged in US dollars. If you are ordering from outside US, your credit card company will automatically convert the US dollars to your local currency. What is CC NOW? CC NOW is a reputable US based online merchant retailer and is located in Wilmington, Delaware. It specializes in Internet retail services and systems design. CC NOW has an annual sales of $8 million with well over 4,000 active client accounts. What are FamilyMovies.com policy towards discounts? All FamilyMovies.Com products are sold at a heavily discounted price. Every now and then, we put up "specials" where we put extended discounts on some of our products. In addition to this, we do provide special discounts on volume purchases. I don't own a credit card. Do you have an alternative payment method? We accept Money Order and Telegraphic Transfer (TT) on certain conditions. Contact us to find out more. How long does it take for you to deliver my order? Actual shipping time is contingent upon availability of merchandise and verification of your credit card information. All orders are shipped within 3 working days. We use registered airmail. Expect delivery within 7-14 days, depending on your location. Express shipment can be arrange if and when requested. How soon before my order is processed? It can take approximately 1 to 3 days to process your order. We have thousands of titles in stock, but that stock changes daily. We may have to source other titles from outside suppliers who will ship your order directly to you. It can take extra time to communicate with these sources, but we will notify you of the status of your order. It has been 14 days and I still haven't receive my order. What is happening? What can I do? You should inform us immediately at [email protected]. We will then take all necessary actions to resolve your problem promptly and efficiently. What are your shipping charges? FamilyMovies.Com customers do not have to pay ANY separate costs for shipping and handling because it has already been factored into the prices of our products. No matter where you are….you just pay the prices as quoted for the products and we deliver it straight to your doorstep. Please bear in mind that this only applies to registered airmail mode of transportation. Customers would have to bear additional charges if they prefer or insist on express shipment. FamilyMovies.Com will not be responsible for any import tariffs, brokerage fees and any other costs related to delivering the products to you. How do I know my transactions are secure? We guarantee that every transaction you make at FamilyMovies.Com is 100% safe. At FamilyMovies.Com you can be assured that your personal and account information is secure. We employ the latest 128 bit encryption technology in all parts of our site that require you to provide your personal or account information. Customers can expect a safe, secure and pleasant shopping experience with FamilyMovies.Com. What is your privacy policy? At FamilyMovies.Com, we value our customers and their privacy. All personal information used to ensure efficient processing of your orders. This information is used by our staff for contacting and identifying customers and their needs. FamilyMovies.Com does not accept responsibility for information and actions by third party individuals who have received information from the customers directly. Are all of the products guaranteed? ALL products sold by FamilyMovies.Com comes with an unconditional 30 day guarantee. If, for whatever reason you are not satisfied with our product, we will not hesitate to exchange the product or refund your money. FamilyMovies.Com has a high degree of integrity, confidence in our products, and the willingness to do what is right for the customer. Do you have a Sales Policy? FamilyMovies.Com stands behind every product we sell. If we have made an error, we will correct it. Shopping with FamilyMovies.Com is shopping with the utmost confidence. What is your return policy? All of our products come with an unconditional 30 day money back guarantee. If, for any reason you are not completely satisfied with your purchase, please e mail our Customer Service Department at [email protected]. You may be required to provide the following information: Original order number Title being returned Reason for return Your name and daytime phone number Your e mail address Please allow 15 business days for the processing of returned merchandise. All returns require a Return Merchandise Authorization (RMA) number issued by FamilyMovies.Com Customer Service Department. What is the shopping cart and how does it work? Find the product on our WebPages that you are interested in buying. To do this, enter the title that you are looking for in our homepage Search area. On the products page, find the category you are interested in. You can adjust the quantity if you want more than one movie. Just edit the number under QTY beside the price. Click the ADD TO CART button beside the format you are interested in. This will take you to your "Shopping Cart", where you will now see the title of the products you have chosen. You can continue shopping by using the Search, and add more products to your shopping cart. To remove a products from your cart, follow the instructions directly below the cart. When you're done, click on the ORDER THESE PRODUCTS button, and then fill out our on-line order form. What currency are the prices listed in? All prices are quoted in US Dollars. What's a Video CD? Video CD was jointly developed by Philips and Sony, who developed the compact disc technology in the first place. It was introduced in 1993. A Video CD, or VCD looks the same as a music CD or a CD-ROM, except that instead of music or software, it holds movies, using compressed MPEG-1 video. A single disc can only hold 70+ minutes of video, so for a typical movie, you need two discs, packaged in a single CD case. You can play VCDs back on a TV with a Video CD player, or on a fast PC with a CD-ROM drive and on a Macintosh PowerPC with a CD-ROM with QuickTime MPEG Extension and player. What are the advantages of VCD? 1.VCD is multi-platform. VCDs are playable on any machine capable of playing VCD anywhere in the world. This is because VCDs have no incompatibility problem caused by different formats such as PAL, NTSC & SECAM, and also do not have lock-out codes that disallow you playing movies that are not bought in your region. 2.Random Access for quick search. 3.Better graphics quality than regular MPEG. 4.Multiple audio/voice tracks for multilingual support. 5.It's a cheaper alternative as compared to DVDs and Laser Discs. How can I play my VCD? Here are the different ways that can be used to play Video CDs: Video CD Players. DVD Players with VCD capabilities. e.g., SONY DVP-S3000 and SONY DVP-S7000 and PIONEER DVD PLAYER DV-505. PCs. You need to install a MPEG player software, but if you want to get more from your VCDs, then you might want to install a MPEG accelerator card along with a video display card. Playstation Consoles with VCD Add-On [ a.k.a the Movie Card ] Saturn Consoles with VCD Add-On Doctor V64 / CD 64 Selected CD-i Players Selected 3DO Game Consoles Selected Laser Disc Players How can I play a Video CD on my Computer? You have two choices. If you have a reasonably fast PC (at least Pentium 120), a CD-ROM drive, and a good video display card, you can use a software-only MPEG decoder. We recommend the following: XingMPEG, from Xing Technology. SoftPEG, from CompCore Multimedia, now part of Zoran. ActiveMovie, free with Internet Explorer, from Microsoft. It's also possible to play Video CDs on PowerMacs: First off, you need to be running the latest version of QuickTime (2.5) and have Apple's MPEG extension v1.0.1. If you don't have these, they can be downloaded from Apple's website. For a player, you need to use either Apple's MoviePlayer (version 2.5.1 - also downloadable from Apple) or one of the shareware players. What is the difference between a VCD and DVD? DVD movies are encoded using a compression technique called MPEG2 while video CDs are encoded using MPEG1 technology. You cannot play DVDs using your video CD player but you can play VCDs on your DVD player. Without going into the details of the technical aspects, just treat DVDs like an improved version of the video CD. However, you will need a dedicated DVD player or a DVD drive on your computer to play DVD movies. What's Video CD quality like? One of the objectives of the MPEG-1 standard was to get quality comparable to S-VHS. In practice, picture quality when using a VCD player may somehow be almost as good as laser disc, depending on the encoding. Why do VCDs come on two discs? It is due to the amount of information (data) a VCD can hold. In the case of VCDs the information that they can hold, using the MPEG technology, is 72 minutes. Do you take suggestions/feedback? We most certainly welcome your suggestions/feedback! We are learning and growing- we're relying on your feedback and suggestions in order to provide the best online shopping experience for all of our valued customers.

shipping charges

FamilyMovies.Com customers do not have to pay ANY separate costs for shipping and handling because it has already been factored into the prices of our products. No matter where you are….you just pay the prices as quoted for the products and we deliver it straight to your doorstep. Please bear in mind that this only applies to registered airmail mode of transportation. Customers would have to bear additional charges if they prefer or insist on express shipment. FamilyMovies.Com will not be responsible for any import tariffs, brokerage fees and any other costs related to delivering the products to you.

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